Shipping Policy

HOW QUICKLY CAN YOU ANSWER MY QUESTION?

We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 48 hours of receiving a message or email.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?

Once an order is placed, our warehouse staffs can pack and ship out your order within 5 days max, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order number so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!

SHIPPING
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~5 business days after the day you placed your order. Most packages are prepared within 2 days, but if our warehouse is exceptionally backed up processing times may go up to 5 business days following the day you placed your order. If your order has been processing for more than 5 business days, please contact us at 
If you are curious about a *promotional deal*, these deals are often shipping from our manufacturer and are slower processing times and slower shipping times. Please understand this will take a little longer than standard non-promotional orders. 

GENERAL SHIPPING INFORMATION

PROCESSING & SHIPPING TIMES

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~5 business days after your order is placed. Depending on where you live, packages are delivered within 21~31 days *from the date of shipment*, in some rare occasions the shipment can be extended with an extra 12 days due to the COVID-19 situation*promotional items may take a little longer due to the number of orders and because our promotional items are shipped straight from our manufacture.* *Promotional items are NOT eligible for returns*

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 5~10 business days apart.

OUT OF STOCK/BACK ORDERED ITEMS

In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.

ADDRESS CHANGES

Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!

DO YOU SHIP INTERNATIONALLY?

We now ship to most countries for free. You will receive your shipment usually between 21-35 days after the order is shipped. In some occasions the shipment can take up to 45 days due to the COVID-19 situation, customs and/or holiday seasons. All orders are shipped out within 1 or 2 days after the order has been processed. 

 

If you have any concerns, please contact us:

sielhaboom@gmail.com