PROCESSING & SHIPPING TIMES
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out within 1~5 business days after your order is placed. Depending on where you live, packages are delivered within 21~31 days *from the date of shipment*, in some rare occasions the shipment can be extended with an extra 12 days due to the COVID-19 situation*promotional items may take a little longer due to the number of orders and because our promotional items are shipped straight from our manufacture.* *Promotional items are NOT eligible for returns*
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 5~10 business days apart.
OUT OF STOCK/BACK ORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?